Do RV Manufacturers Give a Rip?
The perception of most full-time RVers is that the manufactures would rather just “turn out the coaches and let the dealerships fix all the problems.”
Why do these folks have this perception? Is it true? How about the dealerships – do they see it the same way? What is your opinion on this? Here is your chance to tell the world what you think about RV manufacturers good or bad. Just click on the “comments” section below and type in your opinion. Thanks for your thoughts! JimLabels: RV Manufacturers
92 Comments:
Hi Jim,
Unfortunately, I agree with you. One example is a friend of mine recently bought a NEW Travel Supreme. They have a built in TV and DVD player. The other day we needed to plug into the DVD player and realized that the way it was built, in order to get to the back of the TV or DVD, you would have to remove a wall! In otherwords, they can not be removed for service or connections without destroying the cabinet or wall of the RV. VERY poor planning. Don't know what he is going to do.
Ken
www.khudson.com/blog
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Anonymous, at February 3, 2007 5:01:00 AM PST
has one had a terry withbad weld on springs 1993 model
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Anonymous, at February 3, 2007 3:07:00 PM PST
I agree. The quality , fit an finish of rv's I've seen are not up to what I consider acceptable. My Winnie cost about $60k and if I had bought a luxury car for that much it wouldn't have had the issues (albeit minor) that my coach has had.
I'll grant that a rv is a complicated piece of equipment and the manufacturers are at the mercy of the vendors that provide the parts. Still, quality control should start at the factory. Build a quality product and stop making excuses.
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Joe, at February 3, 2007 4:32:00 PM PST
I agree but it does not apply to all manufacturer's. Some are better, do your research before writing your cheque.In the picture you show with the broken suspension pieces, I see grease fittings but no sign of grease, can't blame anyone but yourself for that.
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Bob, at February 4, 2007 11:22:00 AM PST
Yes, those are grease fittings, and I did admit that it was my fault in the 24 January blog here http://rvtravel.com/blog/rvnow/2007_01_01_archive.html
However what I didn’t tell you is that the manufacturer doesn’t tell you this in the owners manual and the dealership didn’t tell me and they had it in numerous times (no kidding way more times than anyone should have to bring a product back for repairs) including repacking the bearings and adjusting the brakes, but did they service the leaf spring equalizer one time? NO! So while this is my fault, the manufacturer could have put a note in the owner’s manual that this needs to be done otherwise it could kill you – don’t you think? Just another example of how manufacturers don’t give a rip! Oh, I also asked them to do something about it, like a recall - the least they could do is send out a letter informing their customers of the danger – any action yet? Nope! Jim
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Jim & Marilyn Twamley, at February 4, 2007 1:06:00 PM PST
Good Day,we share the opinion of the complexity of the industry..trying to combine weight,fuel and durability of product along with the aesthetics.The suspension problem shown with no grease and possibly combined with poor driving habits cannot be the fault of the manufacturer.Many purchasers have driven nothing bigger than a family car,which was serviced by their local dealer.Compliments of an old transport driver,who argued with Transport Ministers for regulating the industry..i.e. course and test.Catch me later another way another day!!!!
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Anonymous, at February 6, 2007 5:45:00 AM PST
If you buy a Honda or Toyota how many times do you have to go back to the dealer for manufacturer defects? My current RV had 3 pages, single spaced, of manufacturer defects. How do you explain that?
Also, just one of many examples, my rig (purchased "new" from the factory) had a fresh water tank with a huge crack in it. Leaked like a sieve and when I asked the RV tech about it he told me that the crack was so obvious that the factory workers had to know about it when they installed it. He went on to tell me that the factory workers don't give a rip about quality - just the production schedule. Their philosophy is to let the dealerships deal with the problems they create. So what do you think about that? Does Honda or Toyota work that way? No! They actually focus on making a quality product the first time.
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Jim & Marilyn Twamley, at February 6, 2007 10:46:00 AM PST
I have to put in a good word here for the manufacturers of the Arctic Fox. We've owned our 5th wheel a little over 2 years. We had a two problems the first year. We happened to be passing by the Oregon factory and stopped in. They had everything fixed in an hour and we were back out the door, with smiles and apologies. The only other problem we've had has been with the water heater, and that's not manufactured by Northwood.
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Susan, at February 9, 2007 10:58:00 AM PST
I have to agree "quality" is no longer a top priority. This is my 6th new RV and cost me 4 times as much as any of the others. A class C bought in Sept. A few of the items: From the screen door not fitting to a broken valve on the toilet. You name it, I have had it. The house battery went down and found out it was produced July, 2005 and put in the NEW motorhome I bought in Sept 2006. The Interstate battery 12 month warranty had expired before it was ever put in the motorhome.
The Sylvania microwave steams up between the inside and outside glass on the door and no way to find the model and serial number without taking off the plate around it. Warranty work has already been $600 plus of labor. It doesn't include the battery and toilet. Also, didn't receive most of the manuals I should have for all the items including, air conditioner, heat pump & furnace unit. Still have not received them. Every time I use it or check on it there is something else. Why would you put on valve stems that you would have to totally take off the outside wheel to even put air in them. Needless to say I had to pay for having the correct type of valve stem installed.
It is a Thor product motorhome. First and last one I will have.
An unhappy owner of a 2006 Dutchmen Dorado motorhome
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Madeleine, at February 10, 2007 12:08:00 PM PST
Man-O-Man. Did you hit my sore spot. I have owned two fifth wheels. Terry by Fleetwood and Larado by Keystone.
On the Larado, we even purchased an extra 3 year warranty. I have used the warranty only once. We needed the slide out motor replaced on the road.
I have not used the warranty here at home because I don't trust the Camper Clinic dealer or service department.
I have fixed or are in the process of fixing, everything that is defective on this new camper. My list of about 60 items is too big to list here.
On the equalizer: It has neither the bolt nor the equalizer grease fitting.
One warranty item I had to pay for was the hanger that split open leaving one leaf spring unsuspended. I had to pay cash for the repair because the deductable was more than the cost of the repair.
I have talked with many RV owners all the way from Coleman tent campers to $600,000 Motorhome owners. Two out of three had something negative to say about the quality of workmanship or materials and dealers.
One out of three naively had "nice, subjective" things to say about their camper.
Statistically that means that 66% of the manufacturers in the USA produce a camper with defects of some sort - either materials or workmanship.
I have worked in a couple of factories and it seems that assembly workers have time and volume limits they must meet. That means lower mangement is not as concerned with quality. That's because they know that the dealers service department will fix things under warranty for the normal first year.
So, "SHIP-EM-OUT, LET THE DEALER FIX THEM!" What a joke.
travelin-ays@hughes.net
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Anonymous, at February 12, 2007 7:24:00 AM PST
I do agree the manufactures think more of producing a product than they do of producing a good product. I don't think the people building or designing RV's of any type ever use them. If they did things would be better, my daughter said if she ever bought an RV she would buy the cheapest one cause they all have problems.
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Ron, at February 17, 2007 5:47:00 AM PST
I have a Dynamax Isata. There were numerous problems that the manufacturer should have discovered before shipping the motorhome. When I pointed out that the satellite dish was not connected and that they gave me the wrong TV remote, Dynamax said the dealer should have discovered these problems. Dynamax acted like it wasn't their problem and they were not to blame.
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Anonymous, at February 17, 2007 6:00:00 AM PST
I've heard these types of comments and I'm glad I own thwe brand I do. The company that built my 5th Wheel seems to be concerned about quality and customer statisfaction. That attitude is very refreshing in todays bus. climate.
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Chris, at February 17, 2007 6:19:00 AM PST
I think that the problem could be fixed if there was a publication like Consumers Reports to test motor homes and trailers. Now all we have is magazines supported by manufactures advertising and there is never a bad word to be said. This goes for after market products also. There is no where the consumer can go to get an honest opinion other than a blog like this.
I am convinced that the factories push out the product and let the consumers find the problems and, hopefully, the dealers to fix them. I speak from experience with a 2003 Itasca Sunflyer that spent more time with the dealer than with me the first year.
Peter C Moyer
Fleetwood NC
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Anonymous, at February 17, 2007 6:33:00 AM PST
Our experience with Airstream would indicate that they don't even know what Quality is. It took them two days to fix the quality problems on my 2002 Safari trailer at the factory. They were very nice, and did a good job. But, why not do it right the first time? Below is something I wrote about RV quality a couple of weeks ago. While it was written about Airstream, I think it applies to almost all RV makers.
Quality
What exactly is quality? Many of talk about “quality” but how many of us understand what quality really means. According to the gurus of quality management, it means conformance to requirements. It is not some nebulous touchy, feely thing.
Some basic requirements for an RV would be that it leak free, have reasonable load carrying capacity and be sturdy enough that it doesn’t shake apart on the first rough road. The first step in any quality program is setting requirements. Requirements must be measurable. It appears to the casual observer that not only does Airstream not have any effective quality control program; they don’t even know what quality means. Quality cannot be inspected in; it must be engineered and planned in. The US auto industry was in the same place as the RV industry in the 70s & 80s. Quality control was the “burned toast” method. By that, I mean they inspected after the fact, and then tried to fix the things that were wrong. Like burned toast, just scraping off the burn won’t make the toast really good; you have to adjust the toaster. In manufacturing, that means fixing the processes.
At GM, we too had water test, which was more severe than Airstream. We still regularly shipped cars that leaked. Offshore competitors, because they had their processes in control, didn’t need water test to ship leak free units. Not only did they eliminate the cost of water test, they were able to reduce costs by using assembly processes that couldn’t be used if you had water test.
The American auto industry has finally caught up, but is still paying the price with the consumer. Many of them still believe that the off shore manufacturers build much better quality, even though measurable tests show that it is not true.
I hope that someone like Honda or Toyota will get into the RV industry and show the current manufacturers that you can build quality at a completive price. It is NOT the workers’ fault if you have poor quality, it is a management problem. It has been shown many times that workers will do a quality job if they are given the processes and tools to do a quality job. Nobody wants to build junk!
Good quality doesn’t have to cost. Doing the job right the first time saves money in the long run. I would love to know what Airstream wastes on repairs that would not be required if they did the job right the first time.
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Jim Mickle, at February 17, 2007 6:42:00 AM PST
After retiring I got involved transporting RVs from the manufactures in Indiana and California to dealers. I have picked up new units with all of the lights on, vents open,doors that would not close properly, tires with to little or to much air. While in transit I have had to tape doors closed and one driver I know had a back windoe blow out of a fifth wheel. Deals have told me that the manufactores allow them $1500 for warrenty work. I have sit a half a day waiting for the dealer to finish checking in a unit with a fine comp in order to get all of the $1500. I even had a Canadian dealer measure the tire tread. These are the kinds of games the dealers and manufactors play and one reason that quality control is non exitant in the industry. Most of my experience was with Forest River products, so buyers be ware and it didn't seem to matter if the trailer cost $20 or $80 grand.
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Anonymous, at February 17, 2007 6:51:00 AM PST
HI JIM: Unfortunately, I must agree also. I signed off on my new rv(a little teardrop) dealer checklist, hooked up and started to drive off. Wife noticed the running lights weren't on. I pulled into the rv dealers parking lot and two hours later the list included: running lights/break lights, refrig not working on propane, lug nuts loose or missing on both wheels, luanne(sp) joint tape falling off, short in water pump causing fuse to blow every time pump goes on, etc., etc.
Makes it a little difficult to experience the "joys" of camping.
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Anonymous, at February 17, 2007 7:13:00 AM PST
Tour a factory building them, you have to be young to work there. They move so fast and can not put quality into their work!
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Anonymous, at February 17, 2007 7:18:00 AM PST
I agree totally that the quality of RV's is poor. I have just bought a Zeppelin by Keystone and the workmanship is poor in many places. Unfortunately it is very difficult to return the unit to the dealer as I store it on a lot about 200 miles away. I did return it once to have the complete front end repaced as it developed wrinkles when exposed to heat (anything about 50 F!). I have also done numerous repairs myself, the largest being to the kitchen cabinet. There was a gap of about 3/4" between the front of the cabinet and the shelf edge. This allowed the shelf to sag as it was not supported. I have also had to trim the wood mouldings around the back of the dinette seats so the top cover would fit properly. Vertually all doors pop open when travelling - I have had to adjust all of them. The fresh water holding tank cover was simply tacked onto the frame and I had to crawl underthe trailer to screw it on poperly. I could go on but considering that I paid as much for the RV as I did for the truck to pull it there is no comparision. I had the truck (Ford) back once for a small moulding fix).
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Tom, at February 17, 2007 7:25:00 AM PST
All of the above comments are the MAIN reason I NEVER buy any RV new. Buy used, you let someone else deal with most of the problems, most have been fixed and it doesn't cost near as much as new. Granted you may have to accept some things you don't like or want, but I feel the good out weighs the bad, and if you do your homework you will come out better.(IMO)
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Anonymous, at February 17, 2007 7:30:00 AM PST
How about the Forest River products? We have a Wildcat 5th wheel and the problems seem endless. The spot for the TV is only 16 inches deep and all TV's are 18 1/2 to 19 1/2 inches deep so it is hard to fit a normal tv into said spot. now sits with a sat.receiver and DVD player and that is all..the rest is a waste of space. Water leaks in the shower and the dealer was just as useless, finishing work left alot to be desired, it has all been taken care of by me. Broken shackels on the springs, and no grease nipples so don't blame me?
Tank guages that don't work and haven't since new but no satisfaction from Forest River or dealer. I figure by the time five years have passed, I will pretty well have rebuilt and repaired everything and then it will be a good trailer. For all Canadians who are looking for 5th wheel trailers, all I can say is to stay away from Forest River products and stay away from Country RV in Kelowna, neither one will meet your expectations.
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Anonymous, at February 17, 2007 7:36:00 AM PST
Have been RVing 1/2 time since 2002 in a Rexhall Aerbus, not the first problem. Have had the mass produced class A's, and sorry to say, we were on a first name basis with service manager at Dealership.
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Anonymous, at February 17, 2007 8:02:00 AM PST
Monaco La Palma: Bought new; numerous issues it shouldn't have left the factory with; went to factory for repair; still have some of the same issues. Where is quality control. Maybe the japanese should start building motorhomes!
If the purchase price was based on the quality, we could get them much cheaper. Also, I think the designers of these unites should be forced to live in them for awhile, so they know the issues.
Nobody cares; just take the money and run.
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Anonymous, at February 17, 2007 8:19:00 AM PST
It seems that many rigs are made cheaper, lighter and less quality throughout.
We just attended a major RV show, and seeing things like stapled frames under booth seats, thin mounting bolts on chairs and overall plastic-feeling interiors sure made me appreciate my 96 Safari Serengeti when things were made with care and quality in mind.
We had a 1997 Sierra TT by Forest River that had single staples in the back of all the drawer slide frames, like a flimsey flexible rib cage! And it was only made with shallow shortened depth drawers, which if they had been made deeper, with the slides attached firmly to the back walls, they would have been sturdier and more usable. The frame structure under this 33 ft travel trailer was substandard and the shackles and leaf springs all broke and had to be rewelded and beefed up, on the road, as we were immobilized until the defects could be corrected.
My folks just traded in a 2002 Coachmen Mirada that if you even swiveled the kitchen faucet, the whole countertop section behind the sink to the wall would flex and bend and come away from the join at the wall! They traded in now on a 2000 Holiday Endeavour that appears to be more substantial and well made.
As RV consumers, I guess all we can do is fix the problems ourselves, and complain effectively to the RV corporations, only to hope they will step up the quality controls and efforts to make good looking and safe rigs in the future.
We toured 3 major RV motorhome makers in Indiana. One was clean, neat and organized. And the workers were all busy like a well-oiled machine. One was a scattered mess of mix mux laying all over. And the last one was slowed production and Fridays off for workers.
Karen and Steve Pfundtner
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KarenInTheWoods, at February 17, 2007 8:20:00 AM PST
I purched a new travel Trailer in 2004, it was sold as a 2004 but the manufactures lable said 2003, thats the dealer. I have had two problems that were fixed right away at the dealer,one was the water tank, it wasn't ever hook to the filler tube, and two; the weather stripping keeps coming out on the front of the trailer. but the dinnet leaves a lot to be said about. It's just cheap material used to build is it's the biggest problem. I remember I once chatted with a person who worked at a factory and was told never buy one of there products, because they just don't care how they put them together. (It was a better know companyand they work on qualityy control) I don't see why we keep on buying material that is sub standard, for such high prices.
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Anonymous, at February 17, 2007 8:36:00 AM PST
Had so many problems with my first RV that I sold it. Later decided that it was not reasonable to live without one. Looked at all the options, did not like any, then decided, if I bought used, probably all the problems may be fixed. If I bought used, could afford a manufacturer with a better reputattion.
Bought a 1984 Allegro, with 47K on it. Have put over 100,000 on it now, without any manufacturers defects. Repairs, yes, a few. Replaced brakes. An airpump that is part of the smog system.
Other than that, nothing but regular maintenance. Change the oil and have it lubed every 3000. New Tires. Had to have some work on the door, something was caught in the jam the DW didnt see, and she kept slamming it. A crack in the grey tank about 1/4 fixed with a materiel made to repair gas tanks.
Will never buy new again.
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Anonymous, at February 17, 2007 8:46:00 AM PST
I agree with the "send it out the door" philosophy of RV manufactures, or at least it seems that way. I will add however,the factory (airstream)repaired the minor defects on my motorhome without complaint and made sure I was satisfied with the repair.
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Anonymous, at February 17, 2007 8:47:00 AM PST
I have had two motorhomes since 1990 and both had defects that were not fixed by either the manufacturer or the dealer without considerable pressure from us. After a while, you give up and correct it yourself even though the unit may still be in warranty. That procedure sometimes is easier than back and forth returns to a dealer that is not located just around the corner. I get the impression that many RVers feel the same way and the mfgr and dealer are fully aware of the customers attitudes and feel they may not have to make the repairs. The customer will give up.
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Anonymous, at February 17, 2007 9:09:00 AM PST
My wife and I are on our second fifth wheel. The first a terry resort lasted thru 5 kids and seventeen years of abuse and is still on the road. In seventeen years I had one water leak in the roof becauce I puntured the rubber roof. The second one is two years old it has had warped doors, cupboard doors and counter tops. The dvd has never worked and the built in TV works on a part time bases. The windows would not open and the water lines broke within the first week that we purchased it. I would say that RV Manufacturers has a very poor track record for quality and a very good one for the bottom line ( profit)
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Anonymous, at February 17, 2007 9:29:00 AM PST
It might be helpful if everyone was to name the manufacturer of the problem unit/good unit they have. That way we might get some idea of what manufacturers care the most/least about quality. With enough press after that, perhaps those that don't currently pay attention to quality might see their sales drop - and raise their standards.
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va7rmm@rac.ca, at February 17, 2007 10:00:00 AM PST
Hi, we agree....Bought an Alpha Gold 5th wheel. Needed some info on it. Dealer for Alpha's in Yuma would not even talk to us, since we did not buy the unit there. Had problems on the road, were in TX and went to Amarillo they treated like family.
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Anonymous, at February 17, 2007 11:02:00 AM PST
In 2 years of shopping for a 22 to 28 foot 5'r I have been unable to find anything that is anywhere near the asking price. The bottom line is, if people keep buying junk they will keep selling junk. Its all about the profit line and nothing else. I'v decided to buy an older model and rebuild it completely as I want. I honestly feel I can do better [as an amature] than the factories do!
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Anonymous, at February 17, 2007 11:29:00 AM PST
We purchased a 2005 Pace Arrow at a show in Ft. Myers, FL, green as grass, with no idea of what was to come. We spent the next year and half getting everything fixed as this rig had been completed on 12/29/04.....can you say "Party Time" is not the time to complete and RV?????? The construction and engineering is the pits....our next rig will be purchased from someone other than Fleetwood! While they did repair everything, it took so much time to get it all done with various dealers as our original dealer was next to useless. We will be far more careful with any future RV purchase and have been to the factory to look at a potential candidate for a replacement. But overall quality and pride in workmanship is a thing of the past! No wonder everyone prefers Hondas over Fords.....
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Anonymous, at February 17, 2007 11:39:00 AM PST
I think that some try to build some quality in to their units. I also believe that there are some who just slap down a deck and start slamming it together. This is driven by trying to meet a price point and making a profit. All in all they are trying. I think about my 1963 Fireball 16' and the improvements are drastic. I would not want to return to those "quality" years.
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Gil Harding, at February 17, 2007 11:42:00 AM PST
Hi, I'm still shopping for a Travel Trailer in the 26' to 28' range. I've been looking for two years now, as I approach the move from my home to a TT.
I've been concerned at the poor design quality of the utilities on these units. It doesn't seem to make a difference as to manufacturer, they all just slap the piping and wiring in any ole way. These practices would never be sanctioned in a home. In a vehicle subject to major flexing and vibration from the roadway, a person could reason that more design time would be spent on making these solid and protected runs.
When I buy, I hope to order from the factory without any stereo or other system like that so I can install quality components in it and wire them in such a way they last.
Lets hope, the industry opens its eyes to the comments of their buying public.
Ralph
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Ralph, at February 17, 2007 12:21:00 PM PST
While I agree that there is a serious quality problem throughout the RV industry, not all manufacturers are equally guilty. Buyers can get good, indepentent evaluations of all types of RV from the RV Consumers Group. If you are going to spend $100K or more for an RV, $100 to join RVCG is an excellent investment.
According to the RVCG, there are two brands under $100,000 that are five star rated: Lazy Daze and Born Free. As a happy owner of a '98 LD with 104,000 miles on it, I can attest to the quality of that brand. And from my inspection of Born Frees I would conclude that they deserve their rating, too.
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AScott, at February 17, 2007 1:11:00 PM PST
Hi,lots of informative info,mostly on the problems encounted.I bought a Montana 2955RL two years ago,had some teething problems but am highly satisfied overall. I will buy again,but will also look at the Cardinal range,the 35footer looks nice.
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Anonymous, at February 17, 2007 1:12:00 PM PST
I had a new Terry Travel trailer and decided to put in a water filter under the sink. I looked under the sink and couldn't figure out where all the light was comming from. I checked further and found that the floor and wall had seperated by 3/4" and when I took it to the dealer all they did was put in a couple of screws and caulked it. This was a 5 foot long area not just a few inches. It appears that as I have always heard that the biggest determent to quality is Management. Get it done and get it out.
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tinkercb, at February 17, 2007 1:21:00 PM PST
We bought a 1997 Newmar unit used. Had a few problems, but nothing big. Have been to the Newmar factory and had some work done there. They are good! They build a quality product and do take pride in their work. BUT, you are going to pay for quality. Let's face it, you get what you pay for. Now you can make the argument that they cost too much, but that is another blog altogether. Yes they do cost too much.....all of them. But the quality units REALLY cost and they still have problems too. We researched for 2+ yrs before we decided on Newmar and that was based on joining alot of chat groups for people who own that type of manufacturers that we were interested in. You can learn an aweful lot by just reading about what problems others have with their units AND what their Manufacturer will or will not do about it. As I said, they all have problems, but from what I found, Newmar seemed to have fewer problems and their support and response to customer's problems seemed to be much better than the other manufacturers I was interested in. At the time I was looking at Newmar, Monico, Holiday Rambler, Safari, Fleetwood and Alfa See Ya. I chose Newmar for the reasons stated and my second choice was HR.
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Anonymous, at February 17, 2007 1:36:00 PM PST
Bought a 1999 American Dream (Fleetwood)from a private party about 7 hears ago. Over 100,000 now and have had some problems but American Coach has been great in taking care of things even after warranty was long gone i.e. replace floor tile-repaint coach due to chemical problem between fiberglass and paint and many other small items. Would rate them as A+++ but would not say the same for Spartan Chassis. Cummins has been good also. Would not buy another motorhome with a Spartan chassis under it.
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Jerry, at February 17, 2007 2:00:00 PM PST
Researched a lot of Fifth Wheels and decided on a Jayco Designer. That manufacturer had some positive comments about it in articles I'd read. Paid extra for the gel coat exterior to ensure trailer would look good in years ahead. After one year mouding between top and bottom sidings discolored really bad. After a lot of correspondence with dealer and factory they sent me a replacement moulding but told me to install myself. I had a very terse letter from the factory trepresentative. There claim was they did not manufacture the moulding so they were not reponsible. My claim was I paid the price of a Cadillac and would not expect the moulding on it to discolor in such a short time. I agree with all the comments about quality being secondary. I won't be buying a Jayco next time. It would be nice to see some positive about manufacturers comments so I know where to go looking.
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Anonymous, at February 17, 2007 2:55:00 PM PST
I have to agree with the majority of your comments. I bought a slide in and the water heater pressure relief was so badly cross threaded in the there is no way that the entire system was checked for pressure and leaks. Even the dealer admitted that he missed that one. He has been great about fixing the problems. The rear bumper has no primer on it just paint over bare metal. You can imagine how that looks after one season on the road. It wasn't a long season either. TV cable was shorted somewhere inside the wall so I had no use of the antenna. Smoke detector base installed with the wrong screws so the unit would not fit in the wall mount cradle. Curtain tiedown screwed into the wall panel not in a piece of framing. The list goes on and my e-mails to the company owner were basically ignored until I threatened with a little legal action. Each individual item by itself was not a great problem but the amount of little attention to detail issues were overwhelming. did I mention the screen door.
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Anonymous, at February 17, 2007 3:45:00 PM PST
We purchased a fiberglasss unit manufactured by Casita. The quality of the unit is very satisfactory. Even the mitered corners of the trim are hairline tight. The unit is small but very well put together. We have had no repairs in the year plus we've owned the trailer. It was purchased new from the factory.
By
Anonymous, at February 17, 2007 3:59:00 PM PST
I am 61 years old and have owned several 5th wheels since the 70's, five of them were new and yes with problems but all the problems did eventually get fixed. On one RV trip in 2000 while traveling through NV. we bought a new HR 33' with two slides, by the time we arrived back home in San Diego allot of problems showed up. Called Monaco and they were very helpful, they told me that La Mesa RV is the HR dealer and will take care of the problems. To make a long story short, I think because we did not buy the trailer from them, it took several months and I had to take the trailer back to them "THREE" times to get the repairs done right. After all the hassles that I had with La Mesa RV service dept, I swore I would never ever have anything to do with them again! Now we just bought a new 34' Grand Junction and I have to say that I'm very pleased with the construction but their is a problem with the roof, somebody failed to attach part of the roof panels to the frame so now it's pushing the rubber roof cover up in two places and of course we bought it out of this area but at least La Mesa RV is not a Thor dealer. The Thor dealer here in San Diego sent in the repair but Thor is balking on the hours submitted to fix it so we'll see how this pans out. MJ, San Diego
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Anonymous, at February 17, 2007 4:48:00 PM PST
i agree on most comments above but my big complaint is with the warenty .I paid over 100,000 for a holiday rambler 2001 disiel pusher i love the unit but have had water leaks on rear slides and a few minor problems. but why pay so much and get so little warenty coverage ? cars and trucks getting 5 yrs.check and see how long a warenty is on motor homes.Carl from ohio
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carl, at February 17, 2007 5:19:00 PM PST
I agree with the comments that quality is taking a second place to quantity. I recently attended an RV show. This is a place where RV manufacturers show off their new products. I looked behind the curtains on several units made by one manufacturer that I ONCE held in high regard, only to find several saw attempts in the sidewalls, hidden by the curtains. This was not on just one unit, but on several of the units on display.
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Anonymous, at February 17, 2007 6:28:00 PM PST
Well we have had a real trying time with our unit. Bought a Damon Intruder and within a month the full body paint was peeling off the unit everywhere, but mostly in the seam areas, they caulked the seams and then painted dah! When we went to the dealer with our list of defects we had over 35 items some small and some major. Our unit was at the dealer for 3 months and then we were told that it had to go back to the factory for repairs. It was at the factory for another month. So the first year our unit was in the shop from May to September, the whole summer and when you are from Canada summer is the time to RV. The paint was still peeling and some of the defects were not repaired or repaired correctly. They caused more problems that had to be corrected becuase the factory people didn't know how to fix some of the problems. So back to the factory the next spring for more paint repairs, mechanical repairs, sewer repairs, etc. The unit was in the factory shop for another month. (While at the factory, my husband had to show the tech how to fix the spectic problems)
Needless to say we are very disappointed in both the manufacturer and the dealership becuase we feel that once they have the money they no longer care.
We still have issues with our unit, as we will be driving down the highway and the instriment panel shuts down, with all the gauges shuting off and the bells ringing it then comes back on. The manufacturer knows there is a problem, Workhorse knows there is a problem, GM knows there is a problem, but nobody will take responsibilty and fix the problem. What can we do but be at their mercy.
Well if we decide to get another motorhome we really do not what manufacturer we would buy because one is no better then the other.
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travellingpetersens, at February 17, 2007 7:02:00 PM PST
Subscribing to several RV forums, I read many problems folks have with new RV's. It's apparent the dealers misrepresent their products. They border on committing fraud. Falsely taking the public's money should be treated as a criminal action! Lock a few of them up for awhile and this might stop.
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Anonymous, at February 17, 2007 7:07:00 PM PST
Three years ago we bought a 32' Topaz Touring Edition 5th wheel by Triple E, a Canadian manufacturer. Only problem we've had is the drawer slide brackets, all of which we had replaced with no hassle at the factory during the first year of travel. Have travelled about 25000 miles with it now & are very satisfied. A factory tour was a great experience in seeing the build quality & I don't hesitate to recommend this brand.
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Anonymous, at February 17, 2007 9:09:00 PM PST
I'm going to take a contrary position. Most of the posters here must know very little about manufacturing. To try to compare the production of an RV of any type with the production of any car is rediculous. Auto companies produce 100s of thousand units per year. For this reason they can build bata units for extensive testing prior to sending any units to dealers. With this kind of volume they can build huge automated assembly lines. They either own or control the suppliers of all the parts that go into their cars. They also own or control the dealerships. With all that being said these cars cost half the price of an RV and they are just cars. They also have recalls because they screw up. And they build lemons. At the volume RV companies turn out units they would cost more than a Rolls/Royce if they tried to set up the auto company type of assembly and they still would not own or control the product suppliers or the dealerships. I personally think the RV companies do a very good job of manufacturing these units for a price that most of us can afford. I've been RVing for over 40 years and have been full time for 11 years. While I have had some problems with units I would not consider any of them as being junk. For those who think RVs are so bad maybe you should stay with a house! Opps, houses have quality problems too! Oh! What to do! JMHO
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Anonymous, at February 18, 2007 6:13:00 AM PST
Purchased a 2003 Monaco Diplomat new Feb. 2003. On our first trip (shakedown) sattelite system did not work (replaced), washer/dryer did not work (replaced), slideout topper/awning installed incorrectly it failed (replaced), kitchen sink drain installed incorrectly leaked badly (replaced). The list goes on to numerous to list all. Dealer billed back to manufacturer almost $10,000 just tomake coach right. A coach that cost over $200,000! Now in year four everything is operating ok (knock on wood!).
The best thing going for the coach is the chassis that operates and rides great. Their is no excuse for a coach at this price or any price that requires 25% of it to be rebuilt after the purchase in or out of warranty. RV manufacturers have a long way to go to deliver a good level of expected quality.
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Stephen, at February 18, 2007 6:43:00 AM PST
I did quite a bit of research before buying a 2 year old Country Coach Allure, which I settled on, due to the reputation and apparent quality of the Country Coach. It was more expensive the others but in 30,000 plus miles I have only had to replace a switch for the slide out. I too think you get what you pay for, but even then no guarantees.
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Anonymous, at February 18, 2007 10:25:00 AM PST
Have you hit the nail on the head. We factory ordered a 2004 5th wheel from a supposedly mid line manufacturer. WE have had in excess of 120 warranty items that were mostly addressed, some by the dealer without factory support. Now that we are out of warranty ouor frame rails split and we are presently in discussions to get recomense for our out of pocket expenses for those repairs. There should be tough and well enforced lemon laws throughout north america.
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Gary, at February 18, 2007 11:19:00 AM PST
I have toured a couple of the factories in Elkart, IN. At one, the workers were running to get the job done. Was told when then get the quota done for the day they can leave. Most were Amish. No one can do a good job if all you are doing is slapping things together to get home early. Pretty sad for the consumer.
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Anonymous, at February 18, 2007 12:02:00 PM PST
Anonymous...
I live in the RV Capital of the world. (Elkhart County) Money is all the mfg. care about. I know many people in the area that worked or still work at all the RV mfg plants. The stories they tell about what is expected of them and the quanity they have to produce in a day. It would just stagger your mind. Almost all are on piece rate, so that tells you something right there. I also had a nephew that worked in one of the largest local RV dealers as a mechanic and repair employee. He said he worked his rear off to please the customer making $20.00 and hour. The dealer would charge you $80.00. When it came time to do the paperwork for all the repairs done, the dealer would not pay him for his time for the paperwork. Sometimes requiring him to do 2 hours of paperwork for nothing. Wonder why SOME employees don't care. What a shame with all our hard earned money, the RV mfg. and dealers would not treat us better. We bought a Winnebago diesel pusher back in 2002. We have had some problems with it, but after traveling the US and hearing some of the other stories, I don't feel so bad. I's take my Winnebago anyday!
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Anonymous, at February 18, 2007 12:31:00 PM PST
Unfortunately, we also feel that manufacturers are more interested in producing quantity rather than quality. We purchased a new Discovery motorhome in May, 2003 and had several problems that, while minor, caused headaches for us. If Fleetwood cared as much about quality as quantity, they could have hired a high school kid to come in and try absolutely everything before sending the coach to a dealer. Had they tried the DVD player, which wasn't plugged in correctly, the inverter - the remote switch was installed upside down and tried to make the booth into a bed - the benches were 1/2 inch too close together - it would have saved us 3 trips to a dealer. As it is, one of the doors between the kitchen and bathroom won't close properly and there is no way to make it any better without planing the door down, thus making it look off center.
We did learn one thing though, if we ever purchase another new coach we will make them try every system and put water in the tanks, etc. before we take it off the lot!
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Anonymous, at February 18, 2007 3:04:00 PM PST
The best way to get the motorhome makers to improve their quality is to vote with your feet and and money. As long as people continue to buy from them, they have no need to improve quality. It is not the workers fault for poor quality, this has to come from the management within company. My first 15 years with the company I work for, we would complain about how they were cutting corners on the quaility of the products that were sold to the customer. Management didn't listen to us. It wasn't untill we started losenig contracts and customers till management decided that there was a problem. They decided to have meetings with their customers and employees. The worst meetings was with the employees, we would tell them how stupid and dumb they were. They did not like to hear that. We also told them how their constantly trying to buy cheaper parts to build a product was hurting the quality. The old saying "the quality goes in before the name goes" still applies. Twenty years ago our quality acceptanct rate was about 75% with our customers, it is now at 97-98% range and we are striving for a high 99% rate. All business operate in the same maner and if they don't make a profit they are out of business.
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Anonymous, at February 18, 2007 4:56:00 PM PST
I'll have to say that Fleetwood RV I am very disappointed in my 2000 Wilderness 24J trailer the roof seam are not designed very well as I have to apply sealer at less 2 times a year. I also have a very weak spot in the bathroom floor had it looked at a local dealer the service manager said it was a weak place in the floor board that may have been damaged duing manufactorung. I will not ever buy another rv product from Fleetwood RV be aware of this when looking at RV's.
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Anonymous, at February 19, 2007 5:37:00 AM PST
HAVE A 1998 30 FT. Sierra bunkhouse. the rear bumper felloff on the road, the bumper was welded to frame but leveling jacks were 3 inches from the frame which caused flexing everytime that you leveled the trailer and led to the weld failing
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Anonymous, at February 19, 2007 7:37:00 AM PST
We purchased a new RV from Evergreen in New Braunfels, TX almost 1 1/2 years ago and have had nothing but problems. The first 3 months of ownership were spent at the dealers trying to get things fixed. The flooring in the kitchen area was coming up because the slide was not installed properly, the shower leaked, the electrical outlets above the sink would not work, the dinning table leg broke off, the slide would not come in all the way. It has now developed a large spilt and we have been told that a "couple of bolts" will fix it. Yeah, right. We have decided that the next person we talk to will be an attorney that is familiar with the "lemon law."
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Anonymous, at February 19, 2007 8:21:00 AM PST
This list should be mandatory reading for ALL management of RV manufacturers.
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Anonymous, at February 19, 2007 8:22:00 AM PST
Hi
Boy do we agree with that. we have had nothing but trouble with our 2006 Neptune from Holiday Rambler. when we picked it up the jacks would not work--there was a whole cable missing!! was never ckecked at factory--some white glove inspection. this is just one of so many. we have had it out of service over 5 months of the 8 months we have had it. we had to have an attorney file a lemon law complaint before the factory would take it back for the repairs. we are still having some minor problems. what a shame. you pay so much and they care so little. all they want is the sale and off you go. the designs of products are so nice and all but quality is so poor and workmenship even less.
we will never buy new for sure and not that brand. we will let someone else get it together for the first year or two.
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Anonymous, at February 19, 2007 10:11:00 AM PST
Wow! I'm not alone. Three years ago, after I lost my wife to cancer, I purchased a Fleetwood Bounder (supposedly new). Unbelievable number of problems. Too numerous to list. I had the dealer sell it for me after three months. Then went to a Coachman Santera motorhome with very few problems. Then, I fell in love with the "spacious" interior of a Gulfstream Sun Voyager. What a mistake. It spent three months at on dealership getting numerous repairs done (not done), then went to another dealership for a month, and nothing was repaired. Finally, I said enough! I traded it for a Forest river Cardinal 5th wheel. So far, so good. Only one problem. By the way, I live in these campers full time. Never will I ever own another Fleetwood or Gulfstream. Tom
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tom.mello@yahoo.com, at February 19, 2007 1:43:00 PM PST
I was in the market for a 5er, and went to a local Holiday Rambler Dealer in South Sacramento. The Dealer sales person took me to 6 different units. In the First one the skirting and trim on the slideout was falling off the unit, one cabinet door was hanging by one hinge, he shrugged and said that they would fix it before we took delivery....yea right!
He then proceeded to take me to another one that someone put the slide in with one of the dinette chairs in the way crushing it into toothpicks and tearing the carpet. He mumbled something and tried to ignore my upraised eyebrow.
He led me to a third one that the SINK had completely fallen out of the counter into the drawer unit below the counter! It was held in place not with screws or brackets, but with two 8" strips of 1/4 thick wood and a thin strip of liquid nails!!!!
He then tried to save the sale by telling me how much discount I would be able to get on a unit with these minor but embarrassing problems. I shook my head, and wondered how a company like that stayed in business.
I bought a used 2005 Cougar 314BHS and although it was not new, it seems like the previous owner hammered almost all the issues out before I got it. We shall see....
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Anonymous, at February 19, 2007 5:16:00 PM PST
When I bought my 2004 Dolphin, I found a lot of small problems that would not have happened if there was a good quality control program during the manufacturing process.
When I was at Nationl RV having one of these problems fixed, I mentioned to the service manager that if they had a good quality control they would have these problems. His answe was that they did not have enough time to inspection every thing that was done during the manufacturing process.
How much time does it take to make sure that every drawer is installed properly or that the solar panel indicator light works?
I have an aircraft maintenance experience so I know about quality control.
Joe from Camarillo, ca
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Anonymous, at February 20, 2007 6:56:00 PM PST
all i can say from reading all these posts, you get what you pay for... to many people try to save a buck and pick out a nice floor plan but don't give a one notice about the manufacture reputation or how a product is built until mit's too late. then everyone has a snivel session.
by the way, Dolphin is a national rv product that's about to go under with financial problems, Country Coach was keeping them alive until last week when Bob Lee bought it back...
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Anonymous, at February 20, 2007 9:24:00 PM PST
Seems to me all manufacturers feel all RV owners have disposable income to spend on units, so they don't have to worry about quality. Recently was at Holiday Rambler factory, told them their people couldn't work for me for 15 min. I spend $20K on a car, change the oil, drive it 150K mis., and never see a mechanic. Motor home sets in my driveway and parts fall off. Most people say, Oh there's always something wrong, that's just the way it is. I say that's crud, and we the consumer should demand more when we spend 100s of thousands on units. Think they don't have the money to do it right? Look at their repair facilities, who do you think is paying for those? Stand up to them and demand what's right1
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Anonymous, at February 22, 2007 12:31:00 PM PST
Interesting comments. I purchased a new 36 foot Windsport last year. Ford chassis. When I drove it home, the check engine light went on. Mice had chewed some wiring. QC has been a real problem - mostly little things. Fortunately, I have some mechanical and woodworking skills, so I am slowly fixing things myself. The dealer was a disaster, and is now out of business. The factory didn't even see fit to respond to a letter I sent them. So far, my problems have been small stuff - from the mice to cheap assembly, to using pan head screws to attach hardware that causes the plastic to break, to wood trim that doesn't fit - all of which seems to fit the scenario of get it out the door as fast as possible. It is a shame that the RV industry cannot produce a better quality product for the price tag of these rigs. Manufactured homes are assembled better.
Newell
Washington State
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Anonymous, at February 23, 2007 4:43:00 PM PST
It breaks my heart to agree that the manufacturers do not seem to care about quality. I purchased a new Gulf Stream Sun Voyager last February, after selling my home, with the intent of being a full-timer. I had to threaten a lawsuit before finally getting someone to listen to me. It's a year ago today that I bought the coach, and I'm still getting major repairs. I just spent a month in a motel while three slides and the entire back wall were repaired, realigned and reinstalled. A generator hose was never attached, pumping oil into the case, requiring the unit be pulled. An all day job simply to attach a hose. None of the wiring to the bedroom was connected - ends were too short to reach the connections and were just ignored. The list goes on and on. I had to introduce myself to the CEO to get action. Ridiculous!
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GallivantingGayle, at February 24, 2007 7:12:00 PM PST
Hello, We agree that the Mfg. do not do a very good job. We have owned both Motor Home & Trailers both Travel & 5th Wheel. The fit and quality does not seem to match the price. We bought a New 5th Wheel in Dec. 05, witin the 1st yr. had many things go wrong & this an upper middle model.
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hankstodder, at February 25, 2007 12:16:00 PM PST
I enjoy reading everyones posts. It is a great education for someone planning to buy an RV. It would be great if everyone would go to www.rvreview.com and write a review of their experience with their Rv so that others can learn from their experiences. Thank you. Rose
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Anonymous, at February 25, 2007 8:22:00 PM PST
My husband and I bought a 2004 Itasca Suncruser. We shopped around and test drove a few others before buying. When we decided on the Itasca Suncruiser we drove it on a few occasions before we finally purchased the RV. The salesman insisted that we shop around and research before we finally settled on this unit. This was a big purchase. We drove this RV a few times down the fwy, and roads around town before we decided to buy it in March 2004. Most of the RV's had similar layouts, but we decided on this model because we liked the amenities it had for the price. The salesman did a great job in showing us how everything worked before we bought the unit and we did a walk though and tested everything before we took delivery. We tested all the water valves, the toilet, sink, shower made sure all the electrical worked properly and we only had one problem while doing the walk through and it was taken care of that day. We are very pleased with our Winnebago/Itasca Suncruser 33V.
With a Class A you have to use it to keep everything working. Also we bought during the rainy season, so we knew this RV did not have any leeking problems. We also make sure we drive it once a month and stay on top of everything in general.
This was our first experience in purchasing a Class A motorhome and thankfully it has been a good experience.
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Anonymous, at February 26, 2007 12:38:00 AM PST
I would like to caution owners of Arctic Fox fifth wheels on a possible problem.We own a 2000 AF 24.5 5er. We bought it new and had unbelievable problems at first.Hubby spent all day every day for 6 weeks fixing, re-modelling and finishing unfinished work.We have used the RV very carefully,it still smells new but this week we encountered a really big problem.The lower edge of the overhang is soaking wet inside the walls.Thought it was a leak at first but now realise it is condensation.When we opened up the front, water poured out,the wood framing is black and rotting and the plywood under the overhang and under the skin is mush along the edge.Did notice over the years that the wall behind the mattress became wet when the weather outside was cold & also behind clothes packed in the bedroom cupboards.If you have wetness there you have a problem too.The insulation job is pathetic to say the least. The bottom 6in.had none at all,the rest was torn and skimpy and the upper half of the front wall has none.We like our RV,the design is good but the workmanship is disgusting.This is our retirement present to ourselves and we feel robbed.Hubby is once again out in the driveway cussing and swearing and trying to figure out what to do with this mess.The price we have to pay for these units should entitle us to a 5 year warranty.
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Anonymous, at February 27, 2007 5:17:00 PM PST
I have to agree that RV manufacturers, for the most part, don’t seem to care enough about the quality of their products. I attended a Monaco motorhome owners rally in Georgia a while back. The president and several executives from Monaco met with about 150 owners and asked what they could do to improve. Most of the time and comments were about the quality of manufacture in Monaco and the industry in general. When it came my time to speak I questioned when the Japanese manufacturers would discover the American RV industry. When that happens a lot of American manufacturers will be in trouble.
Look what happened to Ford, GM and Chrysler when Honda and Toyota arrived. People found they could get good quality cars and trucks for less than the American auto companies could, or would, produce. Honda and Toyota grew more in a few years than F, GM & C did in decades, and a most of this growth was more due to quality for the money than the price alone. After all, the price of a Honda or Toyota vehicle now is higher than a comparable American vehicle. Americans don't mind paying a little more for quality.
American RV manufacturers had better wake up. They have been warned by the auto industry fiasco. It is only a matter of time.
One solution I brought up was better Quality Assurance inspectors at the plants. I spent 24 years in the US Navy Submarine Service. Our lives depended on QA. When a submarine was built or repaired the work was always thoroughly inspected by people who were trained to spot problems. And when a concern was raised by these inspectors it was taken very seriously. Look at the safety record of the US Sub service and you will see that this program works. It will also work in the RV field. I realize that lives are not normally lost in the RV industry because of a poor quality motorhome or trailer, but the life of the RV companies might be at stake.
My recommendation to the Monaco executives was that they aggressively hire inspectors who have QA experience in the military. These people know how to set up a workable QA program. They learned how to do it right because lives depended on them doing it right the first time. Give them the power to enforce Quality Assurance Programs and Japan will have a much harder time gaining a foothold in the American market.
Of course, if they choose to ignore the inevitable, they can choose to allow half their profit to go overseas.
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Anonymous, at March 5, 2007 10:43:00 AM PST
I worked for an RV dealer in Quartzsite, AZ. One new coach, a $565,000 patriot thunder had the shower falling off the wall. When it was taken out for a test drive, it lost the bolt through the pittman arm. Could have been disasterous, Thank God it wasn't. We got a replacement $535,000 patriot thunder that had the wooden frames of the closet doors all apart. Almost every new coach has something wrong with it. There's been loose faucets, wooden moldings loose or off, door latches not working, generators not working, etc. I think manufacturers are more interested in quantity not quality.
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Anonymous, at March 5, 2007 8:47:00 PM PST
Perhaps instead of complaining about other product quality, you should review your spelling.
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Anonymous, at March 16, 2007 3:59:00 PM PDT
I'm sure that everyone that misspelled a word is very sorry that you noticed and your very concerned for his or her welfare so I will apologize for everyone for not being perfect like you.
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Anonymous, at March 25, 2007 12:08:00 AM PDT
New 2004 Country Coach Allure I purchased now has severe paint problem that Country Coach is unwilling to repair due to a lawsuit against Dow Corning. That is totally unacceptable to me, but what can I do????
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Anonymous, at March 29, 2007 12:06:00 AM PDT
Purchased a used few year old 32' Fifth Wheel from Camper Clinic in Rockport, Texas. The salesman took our money and said not to worry and as they do a PDI and checkout that all the
systems