RVers Waiting Longer at Camping World?

As an RVer I’ve spent a couple thousand dollars at Camping World over the years. I’ve also spent several nights in their parking lots as I’ve traveled across the country. I like Camping World, but the last few times I’ve gone in the store I’ve had to wait a long time for service at the service desk and in the check-out line. I’m not complaining, just making an observation. Last week I had to wait in line while one worker talked on the phone and another employee looked through paperwork and another worker played around on the computer. As I stood there I looked around the store and saw other employees doing other stuff but were not assisting customers. After I waited in line for about 12 minutes (I was the first person in line), I was helped. The service person found the part I needed which meant I now had the privilege of waiting in line at the cash register to purchase the item for which I just waited in line. (Murphy's law says that there is no one in line at the check-out until you are ready to check-out yourself.) You meet a lot of nice and interesting people while waiting in line, so it’s not a complete waste of time. I’m not sure I could make things any better if I was the store manager, but I would sure try. Maybe I'm just getting impatient as I get older because this seems to be happening not only at Camping World but at WalMart, Target and other stores as well. Could it be that "customer service" is declining everywhere in our society? What has been your experience lately? Let us know good or bad in the “comments” section below. Jim