By Chuck Woodbury
EDITOR, RV TRAVEL
RV Travel reader Jane Cripps posted this comment on a recent article asking for help choosing a roadside assistance program. It got me thinking: With so many programs available, which is the best? Here’s her comment, edited for brevity:
“Can anyone suggest a good RV Roadside Assistance program? Do you know of any program that offers options such as sending out someone with compressed air so you can fill a tire that has a slow leak allowing you to drive a short distance (less than 30 miles) to a shop to have it fixed? Seems everyone wants to put on a spare or sell you a tire. I’m also fearful of programs that offer to tow you a limited distance, only to find that the small town mechanic cannot resolve the problem. Also, how do these services work if you are in an area that has no cell service?”
I started checking around, and I realized choosing a roadside assistance program is no longer a simple decision. For example, years ago a basic policy from AAA was all you needed. But then RVs got bigger and heavier, and AAA began charging for levels of service. Today, for example, with basic AAA service, the tow limit is five miles. Yes, five miles (the same stingy limit is common with many other plans). Now, how good is that when you’re in the middle of nowhere and the nearest RV repair shop is 200 miles away? If you want a tow all the way, you’ll pay an extra $5 a mile, or $1,000.
For RVers, a better but more expensive option is AAA Plus and AAA Plus RV, which provide a tow of up to 100 miles. For even better service, with AAA Premier and AAA Premier RV the tow range is 200 miles, with an additional towed vehicle included at no extra charge. AAA rates vary depending upon where you live. Learn more here.
Perhaps the most popular RV emergency road service program is through Good Sam, which offers unlimited distance towing. Info is at GoodSam.com
Roadside assistance programs offer other services besides towing — locksmith services, flat tire changing, fuel discounts, even winching services. So comparing plans is often apples and oranges: A little patience when shopping for what’s best for you is necessary.
There are many other programs. Here are three:
•Coach-Net
•FMCA
•Allstate
Some RV manufacturers offer roadside assistance with the purchase of a new RV. Forest River offers a policy with Coach-Net.
Many auto insurance companies include emergency road service or offer it as an option. Check with your own insurer to see if you’re covered (make sure the policy covers RVs). Some credit cards also provide coverage (read this story to learn more). Finally, if your car or truck is still under warranty, coverage may be provided.
Please leave a comment about the service you use and like (or one you don’t use and don’t like). We’ll use your feedback to help us do a better job with a more comprehensive article on this subject.
##RVT802; ##RV123-7/20/17
I am currently trying to decide which company is best for emergency roadside service. I use State Farm for auto insurance and to add ERS to my vehicles is only and additional $9.00 per six months. I was assured that this covered the towing of my 30 foot RV to the nearest repair shop regardless of miles. This also covers the first hour of labor if the RV becomes disabled somewhere. This will come in handy for flat tire or engine trouble.
I don’t see a better option for the price. Does anybody else use State Farm for ERS on their RV?
I just took out State Farm yesterday. I have been using Good Sam for many years. Good Sam tried to tell me they did not cover lockout service on a house door on my class A RV. Had to insist and after being on hold they finally came through.
No. I called a number of insurers and found Progressive charges 67 a month for 6 months and then nothing for 6 months. This covers you for one year. We have auto insurance with them as well. 311 a month and this includes one brand new car. Liberty jacked our rates and I said bye bye bye. I really like Progressive. The people are really nice to talk to too. Good luck. Now to find that RV policy book.
State Farm has been my preferred insurer since 1978, auto, home, boat, RV. While under tow, my 5th wheel is covered by the truck policy including (cheap!) ERS. The 5th wheel also has a separate casualty policy to cover when it is parked, again quite inexpensive.
When my Class B van blew a tire five miles from Knoxville, TN, on I-75, Good Sam finally found a tire service that put on the spare, totally immobilizing the vehicle. After about three hours of back-and-forth calls, the dispatcher said they would not send any additional assistance. After about six hours, I was rescued by an off-duty Tennessee Highway Patrol sergeant who determined the problem and called a roll-back truck. Two weeks later, after a $2,000 repair, paid for by the tire service and not by Good Sam, I was able to retrieve my RV. Subsequent requests for a refund of my prepaid 3-year plan were stonewalled by Good Sam and Allstate, their contract provider, so I’m still waiting for the “satisfaction guaranteed.”
Used Allstate and they towed my truck to the diseal shop and wouldn’t pay for the 5th wheel.
I have been a Coach-Net Premium member since May 2010. I have had multiple ERS claims setup by them from as far north as the Yukon plus in many of the lower 48 states. I have had three major tows where they have to bring TWO tow vehicles of appropriate size to tow my 40 foot coach & my 30 foot trailer. None of the tows cost me a penny and one was over 200 miles in Northern BC. It has cost me nothing for any of the ERS calls. I never leave home without my Coach-net ERS behind me.
We have coach-net. We called them a few times with the old coach. Was happy with the service they provided. we have a class A. I assume that most roadside assistance contract with local companies and levels of service will differ from area to area. I think if you have a RV some type of roadside assistance is a must.
I have Good Sam’s. I have had good luck with them. That said, none of the services are any better than the tow service company that comes out to you. Most services contract with the same tow companies. Some times it is hard to get service in any area. I have heard horror stories about all of the carriers as well as great stories. It’s like picking out your preferred brand of oil. We all have biases. If you don’t like the oil you change it. If you don’t like the tow service you drop it. If you don’t like Marcus Lemonis, you don’t pick Good Sam. If you do like him, welcome to Good Sam Towing.
I have been using Good Sam Roadside Assistance for 10 years. On three occasions when assistance was needed, they were unable to find a service [once a tow from an interstate and once for a mere tire change] on two occasions. In the first a passing New Mexico trooper found a tow from nine miles away. In the second I was fortunate to find assistance myself with internet and phone search – luckily had a signal in Montana – just 12 miles away.
We used to have AAA (for almost 30 years!). When my F-350 crew cab broke down in our YARD, I called them for a two block tow to our mechanic. They said they couldn’t tow a one ton pickup. They COULD tow a 3/4 ton though. I said there’s no weight difference in the pickups – only the spring strength. Nope, can’t do it. So I called a nearby towing outfit who came out and towed our truck to the mechanic – no problem. We cancelled AAA the next day.
I have had Good Sam Roadside service for 15 years and have been reasonably happy with them (but only needed them 2 times) until a recent incident that took place in Castaic Ca. on an early Sunday afternoon. My Class A Diesel motorhome suddenly lost power on the NB 5, motor stayed running, but very little power. We were able to get to a service road just off the freeway, and there we sat. After calling Good Sam roadside assistance, I was told they would call me back when they found someone to help. After almost 4 hours and a few more inquiries as to when I might expect help showing up, I was informed they found someone. Almost 5 hours after the first call, help arrived. They also told me they had to get authorization and approval to help me. The person they sent tried to help but was unable to fix the problem ($470.00).
I called Good Sam for a tow, but was told that none was available that day. We were able to get the coach to a Pilot station that we found less than a mile up the service road and stayed for the night. After calling Good Sam again and almost 24 hours later they finally sent us a tow truck. The driver was very helpful, but said he was only authorized to tow us to a local shop that in his opinion was very small and would be difficult to get my coach into because of its size. I ask him how far a Cummins dealer was and he replied 30 miles further. I ended up paying for the tow to the Cummins shop.
I was informed by the tow truck driver that Good Sam had gone with the contractor that was lowest bidder to handle their roadside service and it shows.
I am changing roadside service companies when my coverage with Good Sam expires.
I’m dropping Good Sam too. It seems like they are giving you the runaround. Very disappointing.
I have the Hartford insurance and it has an RV addon. I have used them and it is mostly good. Last year I lost a wheel on my tow dolly and they arranged to get it to a shop, however they would not cover the tow of the vehicle. Cost me over 400.00 to pay for that. Same truck that took the tow dolly took the car. Rip off by the tow company not the insurance. I do not pay extra for the RV road side assistance.
Chuck, it would have been nice if you answered the question as to which one is best. We got some interesting information but no answer to the question.
I have AAA Premier plus RV and I had to call them in Alaska. They sent out someone to change my tire which was very helpful. What I also did after that was to get a 60 ton jack and powerful electric driver so I can change my own tire next time. Many places out west do not have cell phone coverage and no company is much help under those conditions.
I think Jonathan has the right idea! When RVing in OR there are many places without cell coverage and you are either self-sufficient or rely on helpful people. We have AAA Premier plus and have never had a problem with service. They towed my Vette 100 miles then State Farm roadside service picked up the balance. We have had the extended RV coverage since 2011, used it 2 times for the RV (lost transmission once and I don’t remember the other problem but we were towing a car trailer and it was taken care of too with no additional cost). The drivers have always been professional and take extra care when hauling the Vette. Also use their trip planning, maps, consultants, discounts, etc. No complaints with AAA. .
I checked with my State Farm agent and they have started a policy rider that covers all I need with my class A and all for $3.00 per month a great savings over the Good Sam policy I’ve had for years.
Read my post. Getting roadside assistance from your insurer can cause a great deal of financial pain.
We have had Good Sam for 10 years and been covered for a couple issues in that time. Last time was a tow of our old 40 Country Coach DP. The owner of the shop in Nephi UT who also fixed the coach for us told us that he always had issues with getting paid from Good Sam. I also learned at the time (from making a call) that Good Sam uses (or did then use) Allstate to process their calls and claims.
Thanks Chuck for the Roadside Service article. I’m looking into a new carrier. In the past I’ve used Good Sam. Only used 3 times in 6 years with good outcomes. My beef comes with Camping World and a terrible repair experience so I have cancelled all my affiliations with Good Sam/Camping World. Am reviewing Coach-Net and AAA.
I’m shopping too. Bad experience with Good Sam.
Everyone has an opinion here!
I have good Sams and I have needed to use the roadside asst. twice for tire blow outs. It took 4 to 5 hours of setting on the shoulder of an interstate highway to finally get help. I do not think the problem is finding someone to come out to change tires, but I think it takes them a while to find someone that will do it cheap. I am always happy to get on the road again. (to find a tire shop)
We “R V” with horses, and use USRider motor plan they will tow trucks and trailer. They come high recommended by horsemen that have the added responsibilities of caring for the horses when broke down .
I paid (not so good) Sam for several years. A few years ago I had a flat on the trailer that I haul my car in behind the motorhome. I had a spare. Changing that tire was NOT covered, it’s a utility trailer not an RV.
A couple of years later I got a screw in a rear tire at Sam’s Town RV park in Vegas. Good Sam would pay for the tire guy to come to my rig, BUT the tire guy would charge me $85 minimum to fix the flat. Not hard to find a tire guy to come across the street for $85.
Upon reflection, I have decided that for $120/yr. for 15 or 20 years it is cheaper and MUCH LESS STRESSFUL to save the premiums and pay as I go, which is how it has worked out anyway.
We have used AAA Premium and now have Coachnet. Limited use on either plans but AAA left us stranded in a rural (very rural) GA truck stop with young puppies outside in mid summer when the lock on our RV entry door broke when we were walking the dogs. It took nearly four hours to have them send us an actual locksmith – who demanded payment in cash from us. AAA’s first responder was a good ole boy with a pry bar – after a two hour wait. Better luck with the one call we have made to to Coachnet. They responded promptly when we made an urgent call needing generator repair on another 100+ degree summer day – this time with four dogs on board. They found an excellent generator repair service that we were able to drive the coach to – and a nearby campground with a 50 amp hook up if we needed it. We did. They made several return phone calls to be sure we were safe and had been able to get things resolved. We were impressed at the level of service and just renewed our policy.
Purchasing auto or RV roadside assistance policies from your vehicle insurer can be very hazardous to your financial health. There is such a thing as th C.L.U.E.system which is a database of claim history shared by insurance companies, both vehicle and home. Some insurance companies that have roadside assistance policies count service calls such as locked out or flat tire assistance as at fault insurance claims. They will use that to raise your rates and report it to the C.L.U.E. service which makes it difficult or impossible to shop insurance for some number of years.
Very happy with All State for over 15 years. Of course, intro price of $69.00 is up to $115 but includes a KOA membership. It also Includes a KOA.. Also all our cars are covered as well as our RV. We’ve gotten our monies worth.
We’ve had Good Sam since we got a Class A in 2005. Service has been good, only real problem they had was figuring out where we were on I-15 in the middle of the Mojave. (What’s the nearest cross street, please. (There isn’t one.)) Since then with the app on my phone they know exactly where I am and have gotten good service each time, considering that no one can get there instantly.
I have AAA plus. Blew an inside tire on my motorhome. I called AAA. They said they don’t cover inside dually. Bye bye AAA.
I have used Good Sam for about 15 years on 3 different motor homes. I have a high deductible ($500), but the service has been very good, covering 2 cracked manifolds, a rebuild on a transmission, and a repair to a seriously messed up refrigerator. I also have their Roadside service and they have changed several tires without ever a charge,
We were taken aback by Progressive Insurance policy for RV’s. It is the best one I have seen so far. Liberty Mutual and State Farm will not send out a tow truck to help you. You pray someone comes to your aid or you pay for the tow truck driver out of pocket. Progressive offers $750 if something happens to get you home or to put you up in a hotel until the rig is fixed. Will send a tow truck out to help with a flat. We got stuck twice with a flat. Once in ND and the other in Maine. Yeah, not fun. They also offer accident insurance if someone breaks some body part on your site. The list is endless. Plus you pay 6 months and off 6 months. So we have car and RV insurance. Can’t be beat. Home owners is still with State Farm. Good luck. Heading north next week. No problems, no worries.
I’ve had Good Sam Roadside Service for the 4 years I’ve been full-timing. I’ve used their service 3 times. Twice for a tow to a repair facility and once for a dead battery in my toad. Their service has been excellent all 3 times. I would not hesitate to renew.
Coach Net: Unlimited towing (59 miles & never saw a bill); they will get a mobile repair person for most any problem (bent leveling jack – no bill for the travel; pay for the labor on-site); unlock a door or in our case, drill out a broken lock – again no service call charge, pay for labor on site. Bottom line: They get a repair person to you or take you to the nearest QUALIFIED person at no cost. You pay for the actual repair parts and labor.
Had RV RoadHelp (Allstate) for many years and had never used them. I had a brand new 42 Ft Jayco Pinnacle fifth wheel and when leaving Yuma, Az. I got 23 miles north when the right rear tire blew and I couldn’t get it off of the road. When getting out to check I found the left rear tire had a bulge in the sidewall the size of a football. I called Allstate and was connected to an Idiot operator that didn’t even know what a 5th wheel was. After 5 hours of 100 degree heat we finally got a wrecker out from Kennedy’s Wrecker Service of Yuma to put the spare on. It was so close to the ground you couldn’t get to the spare without jacking it up. He changed the spare but refused to even loosen the other wheel lugs unless I called for another service call first and he left us sitting by the side of the road. The wheels were torqued to 140 psi. We managed to limp to a pull off about a mile away and get the other wheel off and had to take the two wheels back into Yuma to get them replaced. Jayco bought 5 new tires. I had to tow the 5th wheel back to Yuma to get the other tires replaced. I cancelled Allstate as soon as I got home to Montana and signed up for Good Sam.
I am with you we have good Sam and they are good to deal with
My roadside assistance is through Nationwide Insurance. I pay a small extra premium on my auto insurance. ($40 annually) I have used it a dozen times, easily. I used it twice in one day. Yes, my RV had two flat tires in one day, in two different states, when we were headed to Florida. I am very pleased with the service I’ve received.
RESCUE PLUS. Costs $80 per year and covers ANY non commercial vehicle you are either driving or riding as a passenger. Does not have to be your personal vehicle.
We have had it for years for our motorcycles and they recently added RV coverage.
Free towing up to 100 miles and can be used up to 10 times per year.
Best service plan we have ever found.
have you ever had to use it?
We had USAA auto insurance and added the coverage for the travel trailer, which included Roadside assistance. So far, haven’t had to test it. Anyone have experience with USAA?
I know USAA is excellent for houses and cars! My parents used them for a travel trailer awning that got ripped up in a freak wind storm, and they were good for that.
I’ve had AAA for my cars for over 20 years. They have been great for that so when I bought my class A I added the RV coverage. The first time I needed them was at the Pocono Raceway when I had a flat on my inside right rear tire (which turned out to be a loose, recently installed extention valve). AAA tried for hours and could not find anyone to come help me. They then told me to find someone myself and submit the receipt for reimbursement. I immediately went online and enrolled in Coachnet. I then called them up and explained the situation. I said I would pay but could they get someone out to help me. They called me back in 20 minutes with someone on the way. I submitted the bill to AAA and then once my membership expired I never used them again. I haven’t had to use Coachnet since then either but I am staying with them for as long as I have an RV or until they give me reason not to stay with them.
Had AAA, but dropped them after we had a flat in Tuolumne Meadows in Yosemite NP. Finally after AAA determined if it was northern or southern California, (REALLY! they sent a truck from Lee Vining but would only do it if I paid them $175. I was over a barrel, so I agreed. Driver did ok…dropped the spare and changed the tire. Stopped in Kettleman City for food and discovered the spare was flat. Called a local tire shop and they came to the rescue…NO CHARGE!!! Presented the bill for $175 to our local AAA office and they wouldn’t pay. Dropped AAA and switched to Coach-Net and have had one service call for a dead battery in our storage yard. Driver was prompt, courteous and no charge!
Had a Coach-Net plan that came free with a Forest River Class A. Blew a tire on the coach and tried to call Coach-net but no answer. Called about a dozen times over the next hour and still no answer. So I called AAA and even though I wasn’t a member they immediately sent someone out to change the tire. I had to pay for it but it was worth it. I cancelled my coach-net plan and signed up for a AAA RV Plus plan. Used it a few times since and they have been awesome.
I switched between Good Sam and Camping World for many years, depending on what deal I could get on pricing. Service was satisfactory. But then I discovered that the Hartford insurance I had on my RV through AARP also came with free roadside assistance. It didn’t have all the bells and whistles of the stand-alone roadside assistance programs, but it had everything I had ever needed previously, including unlimited towing. I have nothing but good to say about this program, which saved me $90-$120 per year over the separate programs, and which I used more often than I liked because my RV is old. Unfortunately, due entirely to a screw-up on my part, Hartford dropped me, but I can re-apply after a year or so.
After much research, I then got Amica Insurance, which ended up being cheaper than the AARP/Hartford insurance and also has a good roadside assistance program. My RV has been in storage since then so I won’t know till later how good it will actually be. If it turns out to be a dud, I’ll return to AARP/Hartford.
FMCA offers for $109/year, the best policy. I have had Good Sam and Coach-Net, now FMCA. Yes you need to be FMCA member for $60/year. It’s called FMCA roadside assist. If you’re a FMCA member it is included at no extra cost FMCA assist which is great should you become ill on the road. For more info check out FMCA.com
Years ago my parents had the good sam coverage. My mother had a problem with their motorhome. She called the toll free good sam number. They never were able to figure out where she was even though she gave them the highway and nearest town. You still have to tell them where you are on the phone. They really should have an app that sends them your latitude and longitude.
My mistake. Apparently, they have that functionality now.
I’ve had AAA Premier RV coverage for several years and all my vehicles are insured thru AAA.
We are getting ready for a long road trip in our 42ft Class A Motorhome and I called AAA to verify my coverage after reading several negative online comments about towing and tire changes with membership service companies. I had to specifically ask if my motorhome would be fully covered by the 200 mile towing benefit on the AAA Premier RV membership. I was told by the AAA rep that anything over 40ft long or 10ft high would NOT BE COVERED. I asked where that is stated in their online marketing info. She stated that “YOU HAVE TO CALL AND ASK”. Additionally, I found that they will not change tires on anything with “duelly” tires. So, a word to the wise…..ASK SPECIFICALLY AND GET IT IN WRITING or you may be very upset when you do try to use your membership when you’re in a jam on the highway with your Big Rig.
We have FMCA and had to use them when a slide out would not retract. It was 7AM on a Saturday morning when I called the assistance number. They answered promptly and after I described the problem the said they would find a mobile mechanic and get back to me. After about a half hour they called and said no one opens until 9AM and call back then. I called back, went through the whole process again and the agent put me on hold to “review the notes”. I was on hold for about 10 to 15 minutes and was disconnected. I called back, got another agent, went through the same process and he said he would call back. Since my service was so spotty the call went to voicemail. He stated he tried to find someone and couldn’t so, sorry. He did say if I found someone on my own they would reimburse for the call. Not exactly what I wanted to hear! I did a google search, found someone 30 minutes away and he fixed my problem. I pay for this service so I don’t have to find someone “on my own”. Going to rethink FMCA when renewal comes up.
One thing I learned this past summer is that all these plans use the same service people in remote areas where we do most of our traveling and if you think about it, that makes sense. We were in rural (and I mean “rural “) Virginia and tried to start our 2018 MB Sprinter based RV but nothing. The battery was completely dead. I tried the usual jumpstart procedure but no luck and tried a charger. Nothing. Battery was obviously bad. Called the company the RV manufacturer provides and they came out, confirmed the battery was bad and had me call Mercedes warranty department which then dispatched their service person. Guess who? Yep, same guy. He laughed and said he’s it in about a 50 mile radius no matter which roadside service you have so not sure it really makes a difference except how they pay you back.
I called Goodsams three times. Twice they NEVER showed. The third time I was at the RV park and had plenty of time to wait and they finally showed up hours later from a town four towns away. They have to be in their NETWORK.
I’ve had Good Sam ERS off and on Since 1986. Had for the past 16 years. Never had a problem until one time in 2012 When I had a blow out on my ATV / Utikity trailer while hauling a bunch of stuff from Yuma Arizona On hwy 95 between Needlesm Ca and Searchlight, Nv. It was dark and when I reached them they pointed out that they did not provide service for Utility trailers. (READ the FINE PRINT) of any policy that you get. Good sam has changed that policy and now cover small trailers including boat and Motorcycle trailers. I now have their platinum ERS.
Mel
We haul our car in a trailer behind our motorhome, I called good sam to install my spare on the trailer, it wasn’t covered!
Another time I called them for a nail in the tire of my motorhome while I was at Sam’s Town in Vegas. They said they would cover the cost of the call out, $85, but not the repair. I called a local tire shop and they charged quite a bit less for the call out AND the repair. That was the last of good sam for me.
We use Allstate, they have been wonderful! We ran out of fuel on I-10 in west Texas, about 30 miles east of the NM line. Allstate didn’t have a registered tow company in that area, so they allowed me to to call the campground and see if they had any recommendations. They gave me the name and number, I called Allstate with the info. Allstate called the tow company to set it up. The tow company was on another call and would come to us as soon as they were finished. Because the company was not in the system, Allstate said we would have to pay, then send the bill to them and they would reimburse us. We got our fuel about an hour later, and there was a check from Allstate when we returned home from that trip.
We have SafeRide from Escapees RV Club, which is $99/year. Haven’t had to call them yet, but they also cover personal vehicles too. We once had an experience with the Good Sam roadside assistance where we were stuck and called them and they never came out.
Good Sam failed me too
When we bought our membership to FMCA and FMCA Road Assistance we believed that FMCA was an honorable organization. We have had a very negative experience and will no longer buy a membership to FMCA. We broke down south of Topeka Kansas on a turnpike. My husband reported it was the serpentine belt. Many phone calls and texts later regarding model of motorhome, vin # of home, engine type and workhorse chassis, a repair man appeared 4 hours later. The repairman spent 1.75 hours trying to put the wrong serpentine belt on. My husband measured the belt and it was thirteen inches short. He was given the wrong belt. The repairman decided he needed to get a different belt. We had to pay for his mileage to and from (he came from Missouri 1.5 hours away), weekend labor prices for trying to put on the wrong part, etc. We left the side of the turnpike 6.5 hours later with a bill of $904.00. Talked with FMCA, Safe Ride Road Assistance (FMCA contractor) and Kirk’s Mobile Repair Service. Why did I have to pay for labor time when the wrong part was sent? The repair man stated, had he known it was a motorhome he would have passed on the call. I am very disappointed FMCA Admin stated to me that they thought it was handled properly after I complained that a repair service which knew nothing about motorhomes was sent to repair the home. I am very disappointed FMCA refused to endorse any compensation. If you have any questions, contact me at mdylake70@gmail.com.
We have had Coach-Net since it came with our first RV in 2001. We have had 3 tows in that time period. The only problem we had with the most recent tow was they sent out a truck that had a 6′ boom when we require a 9′. This resulted in our spending a night dry camping in a pullout on the Natchez Trace Parkway. We were miles from anyplace. The next morning the big towtruck appeared just after breakfast and pulled us to a diesel repair facility. The bill for the tow was $5,000. Covered by Coach-net. With that one tow I recovered the entire cost of the coverage for 18 years! This started on a Saturday and we were dropped in the repair facility on Sunday where we continued to dry camp until the repair was complete on Tuesday.
You stated Good Sams Roadside Assistance offers UNLIMITED MILES which is incorrect. I called for an emergency tow on 12.01/2020 and was billed for extra miles that I didn’t request a location. GS wanted to tow me to a Ford Car Dealership. I have a Motorhome with a Chevrolet Engine. I refused the tow and had them to take my coach 6 miles to my local repair shop.
Unfortunately we found out that the Good Sam Roadside Assistance isn’t GOOD. In a state where there should be quite a few services GS should have connections, we found ourselves with a blow out on a Winnebego and hour out from AUSTIN!! They tell you “help is on the way” at the end of your call, but 4 hours later they still hadn’t come and when we called they said they had contacted THREE services and none could come help. Wow three calls they made in FOUR hours… they were working hard for our ELITE membership – members for over 20 years. We had to make a call to find some help and it didn’t take us 4 hours to find it. We had to pay for it… so much for the ELITE membership!