RVer’s horror story: RV in for repairs now for 13 months

By Chuck Woodbury
EDITOR
This was posted on our Facebook group RV Horror Stories by an RVer named Sara Stephan. It is such an incredible story I wanted to share it with you here. No RV buyer should go through what she has gone through. Here is what she wrote with some very minor edits:

My horror story about buying a new Cedar Creek 38ERK Champagne appeared in the local newspaper, although the reporter didn’t interview me or my attorneys, and made some of it sound like minor issues.

I have a Facebook page documenting the story also (I Didn’t Buy A New RV For It to Be Sitting Waiting On Warranty Service), started after the purchase because of no resolution by dealer or manufacturer. The dealer blamed manufacturer, manufacturer blamed dealer.

My fifth wheel has been out of my hands now since July 25, 2017 [editor’s note: that’s 13 months]. Not only are the problems ridiculous, but the excuses I’ve been given are, too. For example:

•Slides chewing upper seal off, and gouging black coating off the bottom…“operating as designed.”
•Visible light coming in bottom of dresser slide in the bedroom…”has internal seal, operating as designed.”
•Soft spots in floor…“cannot locate.”
•Carriage bolt hanging out of the frame on front baggage compartment…”delivered from Lippert that way, don’t see a problem.”

The list goes on and on – total of 78 items factory agreed to “fix” but came up with one excuse after another once they had it back in northern Indiana. They did admit Lippert hydraulics were wired and plumbed wrong, which caused the nose to drop to the ground once, and hydraulic fluid leak into the inverter (fire hazard!). My attorney says they hope you get tired and just give up. Most people do.

My breaking point came seven months into “repairs” back at factory when Forest River threatened to send the unit back to me in same condition when I wouldn’t allow them to swap the on demand water heater with a regular RV heater. Still waiting on the judge to rule if I can have a jury trial instead of arbitration, which the dealer requires you to sign after it’s too late to get out of contract or lose the down payment. In my case I wasn’t willing to walk away from over $8,000. But, also didn’t know at the time what a POS the trailer would turn out to be after towing it 80 miles and parking it.

 

Related

6 Thoughts to “RVer’s horror story: RV in for repairs now for 13 months”

  1. Kenneth Rose

    RV manufactures need to step up. There needs to be legislation protecting consumers from this crap. Times have changed, where RV prices are sometimes more than a home and we need protection from faulty manufacturers and ripoff 🇵🇦RV dealers. I stopped to look at a Keystone that I liked, talked to the salesman and financial guy to figure out the details. I wanted this RV but needed time to go over my finances and said I would call them Monday with a definite answer. I signed some paperwork to hold it until then. I went home and went over my finances and decided it wouldn’t be a wise move to make the purchase at this time. I called the finance guy and was told we had already made a deal and I couldn’t get out of it. I was PO’d and felt like this dealer was cramming something down my throat that I had decided not to purchase. I’d like to see the same option to get out of these shister deals, like when you buy a time share, you have a period of time you can still get out of it as long as you haven’t used it, RV’s case would be as long as you haven’t taken delivery of it.

  2. Chuck Woodbury

    Bonnierat, please paste what you wrote here in the new Facebook group RV Horror Stories at https://facebook.com/groups/RVHorrorStories . If you do not have a Facebook account, let me know and I can post it for you — chuck (at) RVtravel.com .

  3. Booneyrat

    I can sympathize with these folks with their fifth wheel out of service for 13 months.We too went through this kind of BS after plopping down $25 grand as a down payment on a new Grand Design 337RLS last year…had nothing but constant problems,especially with anything Lippert related. Beware when buying anything new anymore.I have kicked myself in the derriere many times for selling our old Hitchhiker to buy our current POS from Blue Dog RV in Pasco,Washington.Run from those people…fast.

  4. Roy

    ‘High’ or ‘Lo’ only is a worthy horror story ???? … on a 15 year old unit … O M G … !!!

  5. Elaine Ashton

    PLEASE could someone tell me why anybody designed the propane stove in our 2004 Prowler 5th wheel so that only one of the three burners is adjustable. The other two work only on “high” or “off”. We (stupidly) sold our 2004 Komfort 5th wheel to buy a slightly longer 5th wheel. The Komfort stove had three adjustable burners. What were they thinking?

    1. Ray Wilson Bell

      They could give a s***, take the money and run………..it Doesn’t matter if you pay 200,000$$$$ or 25,000$$$ all the bells and whistles are built cheap…..

Leave a Comment

This site uses Akismet to reduce spam. Learn how your comment data is processed.